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Terms of service

Terms and Conditions

1. CONDITIONS OF USE

1.1 Use of the Services and Web Site
The web site firebirdmerch.com (the “Web Site”) and the goods and services on it are offered to you for your personal and non-commercial use only. Commercial use of this Web Site is strictly prohibited.

You agree to comply with all applicable laws, statutes and regulations in connection with the use of the Web Site and goods (the “Goods”) or services (the “Services”) obtained via the Web Site and in entering all competitions endorsed by Firebird Merchandise (the “Competitions”). The Goods, Services and Competitions are together referred to as the “Supplies”.

By using the Web Site, you unconditionally agree to be bound by these terms and conditions.

1.2 Restrictions on Use
As a condition of your use of this Web Site and the Services you agree that you will not:
(a) reverse engineer or recompile (whether in whole or in part) any software available through the Web Site (save to the extent expressly permitted by applicable law);
(b) remove, change or obscure any product identification or notices of proprietary rights or any restriction on or in the Supplies and/or the Web Site;
(c) remove any copyright, trade mark or other intellectual property right notices contained in material on the Web Site or Supplies;
(d) make copies, modify, reproduce, republish, post, transmit, distribute or alter (including the creation of HTML links to or from the Web Site) all or any part of the Web Site or any materials contained on it.

1.3 Unlawful or Improper Use
You must not use the Web Site or the Supplies for any unlawful purposes. In particular, you must not:
(a) publish, post, upload, distribute, disseminate or otherwise transmit, information or pictures that are obscene or pornographic, threatening, menacing, racist, offensive, defamatory, libellous, or are alleged to be, or are in the opinion of Firebird Merchandise, otherwise unlawful ;
(b) upload files that contain software or other materials in breach of any intellectual property rights or in breach of confidence;
(c) download any file of materials posted by another user that you know, or reasonably should know cannot be copied or otherwise used legally or unacceptable;
(d) harass, stalk, threaten or otherwise infringe the rights of others;
(e) hack into any web site, deliver viruses or other harmful programs or forward chain letters, surveys, contests, pyramid schemes or engage in any other behaviour likely to inhibit any other user from using and enjoying the Web Site or the Services or that is otherwise likely to damage or destroy the reputation of the Web Site or Firebird Merchandise;
(f) advertise or offer to sell goods or services;

1.4 Monitoring and disclosure
Firebird Merchandise accepts no obligation to (but may in its discretion) monitor the use of the Web Site and/or the Services by you. Firebird Merchandise reserves the right to disclose any information or material which may be provided by you if required by law or regulations and to remove, refuse to post or to edit any such information or material and to take such other action as may be reasonably necessary to prevent any breach of these terms and conditions.

2. INTELLECTUAL PROPERTY RIGHTS
This Web Site (including the software used to operate it) and the trade marks and any information or material used in connection with the Web Site and the Supplies are owned by Firebird Merchandise and/or its licensors. You are not granted any right or interest in these except as stated in these terms and conditions.

3. OPERATION OF THE SERVICES AND WEB SITE
Firebird Merchandise may at its sole discretion from time to time without notice change the format and content of this Web Site and/or the Services and suspend the operation of the Web Site and/or the Services, for example, for repair or maintenance work, or in order to update or upgrade the contents or functionality of the Web Site and/or the Services.

You are responsible for obtaining and updating your own web browser, and for all amounts payable in respect of connection to the internet including any telecommunications charges for time spent online in respect of use of the Web Site.

You will comply with all directions and instructions given by Firebird Merchandise in relation to the use of and access to the Web Site and the Services. Firebird Merchandise does not accept responsibility for the security or content of any information which you may supply through the Web Site or the Services and will not be liable for the content of any communications or messages received by you from other users.

4. DISCLAIMER AND LIMITATIONS OF LIABILITY
Firebird Merchandise does not exclude or limit liability for death or personal injury resulting from its negligence or any other liability which may not, by applicable law, be excluded or limited.

Subject to the paragraph above in this clause 4, in no event shall Firebird Merchandise, its directors, employees or other representatives be liable (whether for breach of contract, negligence or for any other reason) for any loss of profits, loss of sales, loss of revenue, loss of any software or data, loss of bargain, loss of opportunity, loss of use of computer equipment, software or data, loss of or waste of management or other staff time, or for any indirect, consequential or special loss (howsoever arising).

Subject to the two paragraphs above in this clause 4, Firebird Merchandise liability to you whether in contract, tort or howsoever arising is limited to the amount paid by you to Firebird Merchandise in respect of the relevant Supplies.

You shall indemnify and keep indemnified Firebird Merchandise against any loss or damage arising from your unauthorised use of the Web Site or your disclosure of any password or username and from all actions, proceedings, claims, demands, costs (including legal costs), awards and damages howsoever arising, directly or indirectly as a result of any breach or non-performance by you of any of your obligations under these terms and conditions.

Firebird Merchandise supplies this Web Site and the Supplies “as is” and, to the fullest extent permitted by law, makes no representations or warranties (express or implied) of any kind, including but not limited to, the accuracy, quality, suitability, fitness for purpose or completeness of any information or materials made available on this Web Site or the Supplies, or any third party web sites linked from this Web Site. Firebird Merchandise shall not be liable for any action taken by you as a result of your relying on any information provided in this Web Site or the Supplies or third party web sites or for any loss or damage suffered by you as a result of you taking such action or as a result of you purchasing any Supplies from a third party.
Firebird Merchandise does not accept responsibility for the security or content of any information which you may supply through this Web Site or the Services and will not be liable for the content of any communications or messages received by you from other users including any content posted by other users in chat rooms.

You are solely responsible for your use of this Web Site, Supplies, any username, password and any information made available on this Web Site from time to time and for any consequences or effects (whether direct or indirect) of such use.
Firebird Merchandise does not warrant that this Web Site or the Supplies will be uninterrupted or error or defect free and shall not be responsible for the non-performance or interruption of this Web Site or the Services or for any viruses transmitted through this Web Site or the Services.

Any links from this Web Site to third party web sites do not constitute an endorsement by Firebird Merchandise of any products or services available on such web sites and Firebird Merchandise does not necessarily support or approve of them. You use such links entirely at your own risk and Firebird Merchandise accepts no responsibility for the content or use of such web sites or information contained in them.

5. BUYING GOODS AND SERVICES ON THIS WEB SITE
5.1 Contracting party
You may be able to purchase Supplies via this Web Site either direct from Firebird Merchandise or from third parties. You must ensure that, if you do intend to make any purchases, you know the identity of the company with which you will be contracting. Any contract you conclude with third parties will be on their terms and conditions and Firebird Merchandise will accept no liability whatsoever in respect of such contracts. Third party terms and conditions should be available in the checkout or other appropriate section of the relevant Firebird Merchandise or third party web site. The following paragraphs of this clause 5 contain terms and conditions relating solely to any sale or provision of Supplies direct to you by Firebird Merchandise, not by any third party.

5.2 Prices
The prices of all Goods are clearly marked in their description and are inclusive of VAT and duty (if applicable). All delivery charges are also displayed on this Web Site.

At any given time, despite our best efforts, a small number of the items on our site may be priced incorrectly. We do, however, verify prices as part of our shipping procedures. If an item’s correct price is lower than our stated price, we charge the lower amount and ship you the item. If an item’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

5.3 Conclusion of Contract of Sale
Any Supplies and prices of Supplies displayed on this Web Site constitute an invitation to treat. Once you go to the checkout section of this Web Site and click to purchase any Supplies, this constitutes an offer made by you to Firebird Merchandise. Acceptance of your offer only occurs once you receive notification from Firebird Merchandise of acceptance of your order.

5.4 Period of Offer
Prices of any Supplies may be changed by Firebird Merchandise at any time before the conclusion of an agreement to sell i.e. once you receive notification from Firebird Merchandise of acceptance of your order.

5.5 Payment
Payment is to be made by credit or debit card and all credit and debit card information will be encrypted for security. At no time does Firebird Merchandise have access or see your credit card details. If you pay by Paypal, payments are made externally on Paypals own website. Once payment is complete you will be returned to Firebird Merchandise, and will receive a confirmation email from Firebird Merchandise. All Paypal payments are covered under Paypal.co.uk terms and conditions.

5.6 Delivery
Delivery of any Goods will be by courier or post depending on the size and nature of the Goods to be supplied. If you order any item from Firebird Merchandise it is you as the customer’s responsibility to ensure that all the details you provide to Firebird Merchandise are correct. This includes your billing address, contact telephone numbers, email address (if applicable), and delivery address. It is not the responsibility of Firebird Merchandise to correct any delivery address’, and under The Data Protection Act we cannot amend your billing address details. You can do this immediately through your customer account on Firebird Merchandise. We will ship goods to the address you as the customer provide us with. It is your responsibility to review all your billing address, contact telephone numbers, email address (if applicable), and delivery address) to ensure they are correct at the registration of your account, at the checkout and payment process, as well as to review all these details on your confirmation order email.

The Goods will normally be delivered within 30 days of the placement of the order. If delivery is delayed beyond 30 days, we will notify you that this is the case and you will have an option to cancel your order if the delay is unacceptable.

If any of the details on your delivery address are incorrect you can email us to advise us of any changes, but please be aware that we cannot always answer emails before your order is dispatched. Our advice would be to call us immediately at sales@firebirdmerch.com to make the amendments. Our emails are not operated 24 hours a day but you can leave a message at any time and we will amend the relevant details and call or email you to advise you of the change.

6. TERMINATION

Firebird Merchandise Ltd reserves the right to terminate this agreement and your access to this Web Site and the Services at any time and without notice, for any reason whatsoever. Firebird Merchandise also reserves the right to bar anyone from using this Web Site and the Services.

On termination, you will immediately stop using any username and password and the Services and will return any such username and password to Firebird Merchandise within 5 days of such termination and destroy (so that they cannot be retrieved) all records or copies you may hold of the username and password and any information about or obtained from this Web Site and the Services.

8. RETURNS
We can only accept items returned to us within 30 days from the date your order was despatched. Items that do not reach us within 30 days will not be valid for exchange or replacement. If you wish to return an item, we advise that you act immediately upon receipt to obtain a returns number and return the item to us as soon as possible. We aim to answer all returns requests within 24 hours. Please do not use scissors to open your package, you are able to just tear the packaging open. Returns with scissor marks will not be accepted. Items must be returned to us in an unworn and unwashed condition and you must return the goods to us at your own expense. You are responsible for the risk of loss or damage when you return goods, so you should take out enough postal insurance to cover their value. You have a duty of care for the product so please be very careful when trying products on, for example, please ensure you are not wearing make-up, perfume, deodorant or antiperspirant which may leave marks on the product as we will not be able to arrange an exchange or refund for any item returned to us with any odour, marks or stains. Please thoroughly inspect any item you order from us on receipt as we will only accept products returned to us in their original condition unless we have been given prior notice that an item is faulty. A polite request, please fold returned items neatly before sending them back to us. Your UK Statutory rights are not affected by our returns policy.

9 CONTRIBUTING CONTENT TO FIREBIRD MERCHANDISE
9.1. By sharing any contribution (including any text, photographs, graphics, video or audio) with Firebird Merchandise you agree to grant to the Firebird Merchandise, free of charge, permission to use the material in any way it wants (including modifying and adapting it for operational and editorial reasons) for Firebird Merchandise services in any media worldwide.

9.2. It’s important to note, however, that you still own the copyright to everything you contribute to www.8Ball.co.uk and that if your text, copy, image or photograph is accepted, we will endeavour to publish your name alongside it. Firebird Merchandise cannot guarantee that all text, copy, images or photographs will be used and we reserve the right to edit your comments.

9.3. Copyright in your contribution will remain with you and this permission is not exclusive, so you can continue to use the material in any way including allowing others to use it.

9.4. In order that the Firebird Merchandise can use your contribution, you confirm that your contribution is your own original work, is not defamatory and does not infringe any UK laws, that you have the right to give Firebird Merchandise permission to use it for the purposes specified above, and that you have the consent of anyone who is identifiable in your contribution or the consent of their parent / guardian if they are under 16.

9.5. We normally show your name with your contribution, unless you request otherwise, but for operational reasons this is not always possible. Firebird Merchandise may need to contact you for administrative or verification purposes in relation to your contribution, or in relation to particular projects.

9.6. Please do not endanger yourself or others, take any unnecessary risks or break any laws when creating content you may share with Firebird Merchandise.

9.7. If you do not want to grant Firebird Merchandise the permission set out above on these terms, please do not submit or share your contribution to or with Firebird Merchandise.

10. CONTACT
You may contact Firebird Merchandise about any problems or questions with this Web Site at sales@firebirdmerch.com.

11. GENERAL
These terms and conditions shall be governed by and interpreted in accordance with the laws of England and you consent to the exclusive jurisdiction of the English Courts in all disputes arising out of or relating to the use of this Web Site or the provision of Supplies by Firebird Merchandise. This Web Site is operated and controlled by Firebird Merchandise from its offices in the United Kingdom. Firebird Merchandise makes no representation that information or material contained at its Web Site is appropriate for use in other jurisdictions. Users who access the Web Site from other jurisdictions do so at their own initiative and are responsible for compliance with any local laws.
You agree that Firebird Merchandise may sub-contract the performance of any of its obligations or may assign these terms and conditions or any of its rights or obligations under them without notice. Firebird Merchandise may delay enforcing its rights under these terms and conditions without losing them. If any provision of these terms and conditions is found to be unenforceable this shall not affect the validity of any other provision. Firebird Merchandise may amend, vary or supplement these terms and conditions at any time. Firebird Merchandise will post a notice of any such amendments on this Web Site and such amended terms and conditions will automatically be effective. These terms and conditions (as varied from time to time) form the entire agreement of the parties and supersede all previous agreements, understandings and representations relating to their subject matter.

Privacy Policy
Firebird Merchandise will not send you any promotional emails unless you give us your consent, or unless we have it already. Firebird Merchandise never pass your information on to third parties. If you have used the Firebird Merchandise web site before it is possible that we have this information already and it is being used to contact you about offers, events, items or related activities that you may find interesting. If you are an existing customer we will continue to keep you informed unless you opt-out. If you are a new customer we will give you the choice whether or not you want us to contact you about future offers, events and new Products during the checkout process.

When you shop online at www.firebirdmerch.com we want you to feel you can do so securely, and we understand security and trust is a key factor in keeping you satisfied. And we know some customers can be uncomfortable divulging their payment details to companies without a well-known brand name. We have created a shopping environment in which you can have total confidence in using. While we hold all your order and address information, we do not process your payment. We pass responsibility for taking your payment to one of two trusted third parties of your choosing. This means we do not hold any of your debit or credit card information, we leave that to trusted financial institutions, and therefore is safer than using your card in a shop on the high street.

Once you add items to your cart and reach the checkout stage you can select to pay securely in one of two ways;

PAYPAL

PayPal is recognised world wide and is one of the worlds leading and most trusted online payment system and gives YOU complete control over your payments to Firebird Merchandise. PayPal is also eBay’s preferred method of payment. If you select PayPal as your payment method we never have any access to your financial information, you are in control. If you have a PayPal account then you know how it works, just select ‘PayPal ’ at the check out stage and place your order that way.

If you are new to PayPal you can set up an account free of charge through Firebird Merchandise. No credit/debit card information is required to sign up to PayPal . However once you are signed up, and you have a PayPal account you can just add money to cover your purchases with Firebird Merchandise, or any other online retailer. All your purchases are protected with PayPal Buyer Protection.

BY CREDIT OR DEBIT CARD

You find a product (s), add it to your shopping basket and click to go to the checkout.
Your order is encrypted and passed for payment.
You enter your card and address details.
Your details are then security checked and verified with the relevant card issuer. This prevents fraudulent transactions.
You receive a message in your internet browser window to tell you that your transaction is complete, and we are issued with a receipt of the transaction.
We check the transaction receipt against the item order and ship your order when ready.
You then receive an automatically generated dispatch email, with a copy of your sales invoice.
Your card details are all handled securely and remotely by WooCommerce/Paypal and Stripe, we do not process any of the details that you enter from your card in relation to your payment. This ensure that your personal data is safe and handled in the most secure fashion, giving you the peace of mind to shop securely.

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